For ages 21 and above

ok pk Responsible Gaming

Entertainment is enjoyable only when it stays within control. ok pk wants you to play with awareness, set your own limits, and seek help when you need it.

21+ Only

Self-limit controls

24/7 Support

Account closure option

Important age requirement

All casino and betting activities on ok pk are for users aged 21 and above only. No one under this age may open an account or participate in any game on this site. We are strict about age verification — every account is verified using a national ID card or passport.

Gaming is entertainment, not a livelihood

Online casino or sports betting is an entertainment activity — it is not meant to be a reliable source of income. Whether you enjoy slots, live casino or cricket betting on ok pk, maintaining a clear mindset and a planned budget is most important. We want you to finish every session feeling at ease, not anxious.

The key to responsible gaming is deciding in advance how much you are willing to spend, and not placing more bets in hopes of recovering what you have lost. Our Terms and Conditions contain detailed betting rules that will give you a clear understanding of your rights and responsibilities.

Remember — every game runs purely on chance and past results do not determine future outcomes. Increasing your bets to try to recover losses is never a solution. Instead, take a short break, talk to a family member or friend, and contact our support if needed.

Set your own gaming limits

ok pk has several tools you can use to keep your gaming in check yourself. These can be activated directly from account settings or through 24/7 live chat support.

Deposit Limit

Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately, and increasing it requires a waiting period.

Session Time Limit

Decide how long you will play in one sitting. When the set time is up, the system will automatically log you out — a simple way to take a break.

Reality Check

Pop-up notifications appear at set intervals reminding you how long you have been playing and how much you have won or lost. This is an effective way to stay aware.

Cooling-Off Period

Need a short break? Take a temporary break from 24 hours up to 30 days. During this time no bets or deposits can be made, but your account remains open.

Self-Exclusion

If you want to step away from gaming for an extended period, activate self-exclusion. Your account can be deactivated for 6 months, 1 year, or permanently. Promotional communications will also stop during this time.

Contact Support Directly

To activate any tool or take action on your account, contact our 24/7 live chat or email support. Assistance is available in both Bengali and English.

Warning signs of problem gambling

If the signs below appear, it means gaming is crossing the line from entertainment into a problem. Stop at this point and seek help.

Chasing lost money

Repeatedly betting more and more to recover losses creates a dangerous cycle.

Spending more time than planned

You planned to play for an hour but did not notice several hours pass by.

Betting with savings or borrowed money

Betting with money needed for essential expenses or borrowed funds is a clear sign of problem gambling.

Strain in relationships

Family members or close ones are expressing frustration or concern because of your gambling.

Emotional distress

Feeling restless when unable to play, or being unable to control excitement or anxiety while playing.

Gambling in secret

A tendency to hide from family or friends how much you are playing or how much you are losing.

Check yourself

Read the questions below and answer them honestly. This is not a formal assessment, but it can help you understand where you stand.

Has this happened in the last 12 months?

Have you spent far more money on gaming than your budget allowed?

Have you tried to play again and again on the same day to recover losses?

Have you wanted to stop gambling but found you could not?

Has gambling caused you to neglect work, studies or responsibilities to your family?

Have you hidden the extent of your gambling from others?

Have you borrowed money or broken into savings to fund your gambling?

If you tick two or more of these questions, we recommend taking a break for a while and speaking with our support team. This is not a sign of weakness — it takes courage.

Where to find help

If you are facing difficulties, do not face them alone. From the ok pk support team to professional counsellors — a helping hand is always available.

ok pk Support Team

ok pk's 24/7 live chat and email support is available in Bengali and English. Contact us any time for self-exclusion, deposit limits or account closure — we will respond promptly.

Family and close ones

Talk openly with someone you trust. An outside perspective often helps you understand your own situation. The support of family can be the greatest strength in recovery.

Professional counselling

There is no shame in seeing a psychiatrist or behavioural therapist. Mental health services in Bangladesh are becoming increasingly accessible — contact the mental health department of a nearby government or private hospital.

Protecting family members

If there are minors in your household, enable parental controls on your devices and keep your login details secure. Our Privacy Policy contains detailed information on account protection.

ok pk's commitment

Responsible gambling is not the player's responsibility alone — ok pk is equally committed on this front. To learn more about us, visit our About Us page.

What we ensure

Age verification is mandatory for every account — no one under 21 can sign up.

Self-exclusion and cooling-off requests are processed with the highest priority.

No promotional or bonus messages will be sent while self-exclusion is active.

Lowering a deposit or session limit is immediate — a waiting period applies for increases.

The support team is trained in responsible gaming and always ready to assist.

We never target minors in our advertising or promotions.

Frequently asked questions

For answers to more common questions about responsible gaming, visit our FAQ page.

Yes. The balance in your account before self-exclusion was activated can be withdrawn following the standard withdrawal rules. The minimum withdrawal amount is ৳500 and processing is usually completed within 15 minutes to 2 hours.

A cooling-off period is a temporary break — from 24 hours up to 30 days. After this period, your account is reactivated automatically. Self-exclusion is longer-term — you can deactivate your account for 6 months, 1 year, or permanently. Self-exclusion cannot be reversed before the period ends.

A family member can contact ok pk support to raise concerns about your account. However, self-exclusion cannot be activated directly by anyone other than the account holder — the account holder must submit the request personally via live chat or email.

Yes, a request to lower a limit takes effect immediately. However, if you want to increase a limit, a set waiting period must pass first — this is intentional, to prevent decisions made in the heat of the moment.

No. While self-exclusion is active, ok pk will not send any promotional emails, bonus offers or marketing messages. Respecting your decision is our responsibility.

In Bangladesh, mental health services are available through nearby government hospitals, the National Institute of Mental Health (NIMH), or private mental health clinics. You can also speak with a trusted doctor or counsellor. Taking the first step is the hardest part — our support team is ready to guide you in the right direction.