ok pk Privacy Policy

1 Introduction and Scope

ok pk is an online entertainment platform providing casino games and sports betting services for users in Bangladesh. This Privacy Policy ("Policy") applies to all personal information collected in the course of your relationship with ok pk.

By using our website, creating an account, or using any of our services, you agree to the terms described in this policy. This policy is an integral part of our Terms and Conditions and must be read together with them.

ok pk reserves the right to amend this policy at any time. In the case of significant changes, users will be notified via their registered email or through platform notifications. Continued use of the platform after a revised policy is published will be treated as acceptance of the new policy.

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2 What Information We Collect

ok pk collects the following types of information. Each category is used for a specific purpose and is not used for unrelated purposes without your consent.

2.1 Registration and Identity Information

• Full name (in Bengali and English)
• Date of birth (for age verification — all services are for users aged 21 and above)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or passport number (at the time of identity verification)

2.2 Financial and Transaction Information

• Transaction IDs and amounts for bKash, Nagad, Rocket, or bank transfers
• Deposit and withdrawal history
• Registered mobile number or bank account details linked to the payment method

ok pk never collects your full payment card number, CVV, or PIN. Financial transaction verification is handled through the payment provider's own secure system.

2.3 Technical and Behavioral Information

• IP address and Device ID
• Browser type, operating system, and screen resolution
• Platform login time, session duration, and page visit history
• Game history, bet amounts, and win/loss records
• Cookie and local storage data

3 Purpose of Using Information

ok pk uses your information only for the following legitimate and transparent purposes. No information is used for unnecessary or unauthorized purposes.

1. Account management: To handle registration, login verification, password resets, and account security.
2. Identity verification (KYC): To confirm age and identity, particularly at the time of deposits and withdrawals.
3. Processing financial transactions: To complete deposit and withdrawal processes and maintain transaction records.
4. Customer support: To resolve issues via live chat and email and to handle your complaints.
5. Technical improvement: To monitor platform performance, identify bugs, and improve the user experience.
6. Fraud prevention: To detect multiple accounts, flag suspicious transactions, and maintain platform security.
7. Bonus and promotion management: To grant bonuses based on your eligibility, verify wagering requirement completion, and calculate VIP cashback.
8. Communication: To send important policy changes, account-related updates, or security alerts.

ok pk never sells your information to third parties. You can opt out of marketing or promotional emails at any time.

4 Information Storage and Security

Protecting your personal information is ok pk's highest priority. We apply industry-standard security measures to keep data safe from unauthorized access, alteration, disclosure, or destruction.

4.1 Technical Security Measures

• SSL encryption: 256-bit SSL encryption is used during data transfer.
• Password hashing: No password is stored in plain form; only encrypted hashes are stored.
• Firewall and intrusion detection systems are kept active at all times.
• Regular security audits and vulnerability tests are conducted.
• Login security is ensured through OTP verification.

4.2 Data Retention Period

Even after an account is closed, ok pk retains certain information for a specified period as part of its legal obligations. In particular, financial transaction records may be retained for up to five years. After this period, the data is securely deleted.

4.3 Response to a Data Breach

If a data security breach occurs for any reason, ok pk will promptly notify affected users and take the necessary protective steps. In such situations, our customer support team is available 24/7 via live chat and email.

5 Sharing Information with Third Parties

ok pk does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in specific cases due to the requirements of providing services.

5.1 Service Provider Partners

Companies providing payment processing, technical infrastructure, and game software receive only the minimum information necessary for operational purposes. These companies are contractually bound to follow ok pk's privacy guidelines.

5.2 Legal Obligations

ok pk may be required by law to disclose information in response to court orders, lawful requests from government authorities, or situations related to national security.

5.3 Corporate Changes

If there is a major change to ok pk's business structure (such as a merger or acquisition), the new entity will be committed to adhering to this same privacy policy, and users will be notified in advance.

6 Cookies and Tracking Technologies

ok pk uses cookies and similar technologies that are stored in your browser. These are used to ensure the normal operation of the platform and to improve your experience.

6.1 Types of Cookies

• Essential cookies: For maintaining login state, managing sessions, and security verification. Without these, the platform will not function properly.
• Functional cookies: To remember your preferred language, theme settings, and game preferences.
• Analytics cookies: To collect anonymous data on user behavior in order to improve platform performance.

6.2 Cookie Control

You can accept or reject cookies from your browser settings. Please note that disabling essential cookies may prevent you from logging into your ok pk account or completing transactions.

7 User Rights

ok pk believes you should have full control over your own information. To that end, we ensure the following rights.

1. Right to access: You may request a copy of the personal information stored in your account at any time.
2. Right to correction: To correct inaccurate or incomplete information, you can make changes in your account settings or contact customer support.
3. Right to deletion: When an account is closed, information outside the scope of legal obligations will be deleted within the specified period.
4. Right to object to processing: You can opt out of marketing communications at any time.
5. Right to data portability: You may request your information in a structured, commonly readable format.

To exercise these rights, contact the ok pk customer support team. We aim to respond within 30 business days. To learn more about how ok pk provides services responsibly, read our Responsible Gaming page.

8 Minors and Age Verification

All ok pk services are exclusively for individuals aged 21 and above. Date of birth verification is mandatory during registration, and identity document verification may be requested in cases of doubt.

If we have evidence that an account is being operated by someone under the age of 21, ok pk will immediately suspend that account and a full age verification must be completed before any balance is released.

No information is knowingly collected from anyone under the age of 21. If a parent or guardian believes their minor child is using ok pk, please contact us immediately.

9 International Data Transfer

As ok pk is built on an international technology infrastructure, some of your information may be stored or processed on servers outside Bangladesh. Equivalent data protection is ensured in the countries or regions to which data is transferred.

Necessary data protection clauses are included in agreements with data processing partners. For more information about ok pk, visit our About Us page.

10 Policy Changes and Updates

ok pk reviews and updates this privacy policy as needed. The "Last updated" date shown at the top of the policy always reflects the date of the most recent change.

Before making changes that significantly affect user rights, ok pk will provide notice via registered email or a platform banner. Continued use of ok pk after a revised policy is published will be treated as acceptance of the new policy.

For general questions or any queries about the policy, you can visit our FAQ page, which contains answers to common questions about using the platform.

11 Contact Us

If you have any questions, complaints, or requests regarding your information related to this privacy policy, please contact the ok pk privacy team.